← Back to ReelZap

Contact Us

Get help with ReelZap — free TikTok, Instagram & Facebook video downloader

🐛

Report a Bug

A video URL isn't working? A platform stopped downloading?

[email protected]
⚖️

DMCA / Copyright

To report copyright infringement or submit a takedown request.

View DMCA Policy →
💼

Business Inquiries

Partnerships, advertising, or collaboration opportunities.

[email protected]
💬

General Support

Questions about using the video downloader or how it works.

[email protected]

Send Us a Message

We typically respond within 24–48 hours.

Thanks! Your message has been sent. We'll get back to you within 24–48 hours.

Common Questions

Why is a TikTok/Instagram/Facebook URL not working?
The most common reasons are: (1) the video is private or restricted, (2) the URL is incomplete — make sure to copy the full link, (3) the platform recently updated their system. Try again in a few minutes. If it still fails, contact us with the URL.
How do I copy a TikTok video link?
Open the TikTok video → tap the Share button (arrow icon) → tap "Copy Link". Then paste that link into ReelZap.
How do I copy an Instagram Reel link?
Open the Instagram Reel → tap the three dots (···) → tap "Copy Link". Paste it into ReelZap above.
How long does it take to get a reply?
We aim to respond to all messages within 24–48 hours on business days. DMCA requests are processed within 72 hours.